Support
How can we help?
The fastest way to reach us is hello@mupiter.com — or, from inside Burp, Settings → Send feedback, which attaches your app version automatically. Burp is made by a very small team (hi, it’s mostly one mom), so replies are personal and usually arrive within a day or two.
Getting started
How do I log a bottle feeding?
Tap the + button, choose Bottle, spin the amount wheel, and save. That’s the whole flow — one tap, maybe two.
How do I time a breast feeding?
Tap Start Feeding and pick a side. The timer counts per side — you can pause, switch sides, or finish whenever you’re done. Put the phone down; it doesn’t need you.
Can I log a feeding that already happened?
Yes. In the Add Feeding sheet you can adjust the start time to whenever the feeding actually was. Breast feedings can be entered with per-side minutes directly — no timer required.
How do I edit or delete a feeding?
Tap the feeding in the log to open it, then Edit or Delete. On shared children, the detail view also shows who logged it and who last edited it.
Can I track more than one child?
Add as many children as you have. Each gets their own log, timer, and widget; switch between them from the menu at the top of the Home screen. Burp remembers which child you had selected.
Can I add a note to a feeding?
Yes — every feeding has an optional note (“spit up a little,” “new formula,” whatever the 3 a.m. historians need to know).
The timer
Does the timer keep running if I lock my phone or leave the app?
Yes. The timer is computed from timestamps, not a running stopwatch, so it’s drift-free and survives locking the phone, switching apps, and even force-quitting or a phone restart.
I fell asleep mid-feeding and the timer kept going. Now what?
No judgment — that’s half the reason Burp exists. Finish the feeding, open it from the log, and edit the times to what actually happened. (If a feeding is abandoned long enough, the Lock Screen timer marks itself stale after two hours instead of counting up forever.)
Can I pause, or switch sides, without opening the app?
Yes — while a feeding is running, the Live Activity on your Lock Screen and in the Dynamic Island has Pause, Resume, Switch, and Finish buttons. In the app, swipe down on the timer card for the same controls.
Why can’t I start a second timer?
Burp runs exactly one live feeding at a time, across all children — if a timer is already running, the app shows you which child is feeding. Finish that one first (twins are still welcome; bottle feedings can always be logged alongside).
What’s the fastest way to start a feeding?
Long-press the app icon for Start Left / Start Right / Add Bottle shortcuts, or add the medium widget, which has one-tap start buttons right on your Home Screen.
Sharing & sync
How do I share a child with my partner (or grandma, or the night nurse)?
From the child menu, choose Share. Apple’s share sheet sends an invitation link — Messages works great. They tap the link on their iPhone, Burp opens, and they’re in. No account creation, no passwords: sharing runs on iCloud, which everyone already has.
What does the other person need?
An iPhone signed into iCloud, with Burp installed. That’s it — and yes, that means Burp is iPhone-only. (Sorry, Android grandmas — the no-accounts sync is only possible because everyone’s on iCloud.)
Can I control what someone can do?
Yes — Apple’s sharing sheet lets you set each person to view only or can edit, remove a person, or stop sharing entirely. Deleting a shared child is something only the owner can do.
How fast is sync?
Usually seconds. Feedings logged offline (airplane mode, dead spots) sync automatically once the phone is back online.
Sync doesn’t seem to be working. What should I check?
- Open Settings in Burp — the iCloud row shows sync status and when it last synced. A red cloud means the phone isn’t signed into iCloud.
- In the iPhone’s Settings → [your name] → iCloud, make sure iCloud is on for Burp.
- Check both phones have a network connection, then open Burp on each — sync catches up on launch.
- Still stuck? Email us — include what the iCloud row in Settings says.
Who does Burp say logged a feeding?
On shared children, feedings logged by someone else show a small “by Nana”-style chip — the name comes from their own iCloud account. No chip means it was you.
Units, trends & export
Ounces or milliliters?
Settings → Units: Automatic (follows your region), ounces, or milliliters. Units are per-device, so you can think in ounces while a metric grandparent sees the same feedings in milliliters — nobody converts anything, and the underlying numbers never change.
What do Trends show?
Daily averages over 7, 14, or 28 days, intake charts, and a feeding-pattern chart that shows when feedings land across the day. The layout adapts to how your child feeds — bottle, breast, or both.
How do I get the summary for a pediatrician visit?
Trends → the share button → Summary PDF. It’s a one-page, checkup-ready summary. There’s also a full feeding-log PDF for the range you’re viewing.
Can I export all my data?
Yes — CSV export includes every feeding ever logged for the child. Your data is yours; there’s no lock-in.
Widgets & notifications
How do I add the widget?
Long-press your Home Screen → tap the widget button → search “Burp.” Small shows time since the last feeding; medium adds one-tap start buttons. There are Lock Screen widgets too. If you track more than one child, long-press the widget → Edit Widget to pick which child it follows.
The widget is showing old information.
iOS refreshes widgets on its own schedule (it’s stingy on purpose, for battery). Opening Burp refreshes them immediately. If a widget looks truly stuck, remove and re-add it — and if that doesn’t fix it, email us.
Can I get notified when someone else logs a feeding?
Yes — turn on Feeding notifications in Settings. When a caregiver on a shared child logs a feeding, you get a quiet heads-up. Burp never notifies you about your own feedings, and won’t flood you when a share first syncs its history.
Pricing & purchases
How much does Burp cost?
Your first 50 feedings are free — no time limit, no card up front. After that, Burp is a single one-time purchase (the exact price shows in the app and the App Store in your local currency). No subscription, ever.
What counts toward the 50?
Feedings you log, across all your children and devices. Feedings that sync in from your partner or another caregiver never count against you. Deleting feedings doesn’t give the count back — and adding another child doesn’t reset it.
What happens when my 50 run out?
Nothing is taken away. Everything you’ve logged stays fully viewable, editable, exportable, and synced — forever, free. The one-time purchase is only asked for when you start a new feeding.
Does my partner have to pay too?
If you’re in the same Apple Family, no — the purchase includes Family Sharing, so one unlock covers the household automatically. A caregiver outside your Apple Family (a nanny, a grandparent with their own family group) gets their own 50 free feedings, then their own unlock. Someone who only views the log never pays anything.
I got a new iPhone / reinstalled Burp. Where’s my purchase?
Both your purchase and your free-feeding count travel with your Apple account — a reinstall won’t lose the unlock (and won’t grant a fresh 50, nice try). If the app doesn’t recognize a purchase, tap Restore Purchases on the unlock screen.
How do refunds work?
Purchases are handled entirely by Apple, so refunds go through them: reportaproblem.apple.com. Apple doesn’t share your payment details with us at all.
Privacy & your data
Where is my baby’s data stored?
On your iPhone and in your own iCloud. Mupiter runs no server that holds your data — we couldn’t look at your feedings if we wanted to. The full details are in the privacy policy.
How do I delete my data?
Delete individual feedings from the log, or delete a child to remove them and their entire history. Because the data lives in your iCloud, deleting it in Burp deletes it — there’s no server copy to chase. Questions? Email us.
Something else?
Email hello@mupiter.com — include your iPhone model, iOS version, and what you expected to happen vs. what did. Screenshots are gold. We read everything.